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Is Dell, Inc. losing Customers Because of Offshore Outsourcing?

Dell, Inc. may or may not be saving a ton of money by outsourcing its tech support, but it is definitely losing loyal customers as a result of the move. Download complete article i...

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Offshore (Pakistani) Transcriber Threatens UCSF Over Back Pay!

A woman in Pakistan doing cut-rate clerical work for UCSF Medical Center threatened to post patients' confidential files on the Internet unless she was paid more money. To show she...

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U.S. House Committee Looks For Ways to Slow Offshoring IT Jobs!

The U.S. government should stop buying foreign products and the U.S. Congress should enact other policies encouraging U.S. IT and other companies to stop sending jobs offshore, sai...

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"Congressional Challenge: The Man Down Alarm Has Been Given!"

The following article is from Dr. Cole Gunther PhD, a skilled professional social-scientific observer of America's "deepening national jobless emergency." "September 26, 200...

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"More Job Destruction: Will the Mainstream Media Cover the Story Now?" by Cole Gunther, PhD.

On Friday, October 17, 2003 an "emergency message" was sent by several organizations to perhaps thousands of American citizens alerting them to a possible "sneaky move." Download c...

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Overseas Job Shift Affects Office Market!

Operating out of a 200-square-foot, three employee office in Times Square, Chris Graham tries to persuade companies to take their cue from Wall Street firms like Morgan Stanley and...

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3.3 Million "Knowledge Jobs" Head Offshore!

The job shift is largely invisible to consumers. Unless you ask, you won't know that the airline reservation agent you speak with might be in India or Pakistan. When you contact a ...

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Revenge of the Unemployed!

Atlanta is behind the outsource rage curve that has hit Denver, Seattle, San Francisco and other cities stricken by huge white-collar job losses. But local organizers plan to meet ...

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Hacking The Call Center!

Every corporate IT department faces its share of security threats from the outside world. But contact centers face double the danger, since potential data thieves likely lurk in th...

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Revenge of the Unemployed (Georgia)!

Upset with the loss of U.S. jobs to India, Russia and beyond, a group of unemployed white-collar Atlantans vowed this week to target Georgia politicians, governments and businesses...

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CWA National - News from the Front Lines

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