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07/22/2010- Tentative Agreement Reached for 5,000 at AT$T Internet Services

CWA's AT&T Internet Bargaining Team reached a Tentative Agreement with AT&T Internet Services covering 5,000 workers in Districts 3, 4, 6 and 9. The Agreement, reached July 21, improves pay and benefits, strengthens the grievance and arbitration process, and provides Internet workers with the same transfer and bidding rights as other AT&T workers have.
Under the proposed three-year Agreement, some 4,000 Customer Assistants, the largest work group at AT&T Internet, will be covered by a new quarterly cash award plan. Awards will range from $100-$500 per quarter for CAs with less than two years seniority, to $150-$700 per quarter for CAs with more than two years service. Based on seniority, annual potential awards would total $2,000 or $2,800.
Awards take effect when workers meet a minimum of two of five attainable standards, unlike some industry plans with unreasonable and unreachable standards. CAs will also receive a $300 lump sum in 2011 and a 2 percent wage increase in 2012.
Customer Assistants also won
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