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Hacking The Call Center!

Every corporate IT department faces its share of security threats from the outside world. But contact centers face double the danger, since potential data thieves likely lurk in their own ranks as well. After all, when you combine an employment revolving door with easy access to sensitive customer information, including social security numbers, credit card numbers and financial information, you have a potentially explosive situation. (You TRIPLE THE DANGER by OFFSHORING)Download complete article in PDF format.

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