World's Next Outsourcing Hub: Kenya?
"Last week, the Kenyan government signed an agreement with French-US telecom group Alcatel-Lucent for a fiber-optic cable linking the Kenyan port of Mombasa with the United Arab Emirates.More important, it will connect East Africa to the rest of the world's Internet capacity and replace the slow and costly satellite links that act as a brake on the country's fast developing industry in business process outsourcing (BPO).
At the signing, Bitange Ndemo, permanent secretary at the Ministry of Information and Communications, said the connection would allow more ordinary Kenyans to surf the Internet. But the real driving force behind the deal, he said, was the potential for creating jobs in call centers and the rest of the outsourcing industry." Download complete story in PDF format.
