You are do bargaining unit work but are not protected under a collective bargaining unit agreement. That means AT$T can fire you at will. You already pay more for your benefits (if you have any) than the represented workers do and those you have can be taken from you anytime AT$T needs to cut costs. They can pile on more work, pile on more hours, change your schedules, and do whatever they want because you have NO PROTECTION and NO RIGHTS except those guaranteed to you under the law. Download entire flyer, in PDF format.