"None of Cingular's rivals are union-friendly, the CWA says. "Verizon Wireless, T-Mobile, Sprint, Alltel are the Wal-Marts of this industry," says Jeff Rechenbach, Executive Vice President of the CWA. Maxwell, of American Rights at Work, says Cingular has replaced "an old-fashioned model pitting management against its workers with a profitable, collaborative approach." Download entire aricle from Fortune, in PDF format.