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3/09/04- Kentucky Answered Call of the Future!- But Got Bad News!

Kentucky had ponied up $7.6 million in cash and incentives to land Sykes Enterprises over 4 1/2 years ago. Officials were betting that computer help-desk call centers would instantly link Appalachia to the New Economy. And for a while, the plan worked. Sykes eventually trained more than 3,000 workers to help frustrated personal-computer callers from coast to coast. No longer. As Hazard, Kentucky and other small U.S. towns have learned, the phone links on which they had banked their hopes have quickly zipped to even more remote places such as India, China and Central America. Download complete article in PDF format.
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