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CWA's, Consumer's Right To Know And Act!

Consumers have a right to know where they are calling. Some customers prefer using local or American companies. Taxpayers may prefer that tax-supported services provide local employment. Consumers have a right to know that the call answered, "Hi, I'm Susan from Chicago" is in fact answered by someone located in Bangalore, India. But because of the sensitivity of sending jobs offshore, foreign-based employees are instructed never to reveal where they are located. Download a CWA State Legislative Fact Sheet on this important legislation in PDF format.
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CWA National - News from the Front Lines

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