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2017 Annual Healthcare Enrollment "Correction Periods" Enroll in or Change Coverages Elected

AT&T Benefits Labor Support HR Labor Notice


October 19, 2017


Subject: 2017 Annual Enrollment Correction Periods – Enroll in or Change Coverages Elected


Audience:


Labor Relations: All regions


Purpose:


To inform participants about a change to the standard administration of the AT&T Benefits Center


during 2018 Annual Enrollment.


Why/Rationale:


Based on significant benefit changes for multiple populations, we’ve seen higher than average call


volume into the AT&T Benefits Center and the volume of appointments scheduled online for callbacks.


As a result, AT&T is communicating additional time for employees and retirees to complete their annual


enrollment or make changes to their 2018 benefits elected.


Details:


 There is a standard two‐week correction period immediately following the close of the regularly scheduled enrollment period to permit changes to be made when participants contact the AT&T Benefit Center to correct errors in Annual Enrollment.


 For 2018 Annual Enrollment, we are leaving the enrollment “tile” and new scheduling tool


“tile” on the AT&T Benefits Center landing page, to ensure participants can easily find and


utilize the online resources, as needed, to make their elections or change elections without


needing to call the AT&T Benefits Center.


 There will be a reminder about the AE correction periods in the “AE is almost over” email sent to active bargained participants on the Wednesday before the enrollment wave ends.


 Messaging will be incorporated into the call tree of the AT&T Benefits Center telephone


number to communicate the additional two‐week timeframe and refer to online resources.


 If there are extenuating circumstances, the AT&T Benefits Center will work with participants


after annual enrollment ends, on an as needed basis, to makes changes through 12/31/2017.


Download Schedule of Enrollment Waves Under Article Files:

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